Bicycle racks are located along the east side of the building. We recommend that you secure your tires and frame with a u-shaped Kryptonite lock. A camera is in place to help discourage thieves. The Club does not assume responsibility for damaged or stolen bicycles. Bicycles are not allowed in the Club unless they are being used in a Performance Training class.
The Business Center and Lounge is a quiet area for computer use, reading and relaxing. It is located at the back end of the Grill. For more information about the Business Center and Lounge, click here.
Please comply with the following guidelines when using the Business Center and Lounge:
Please note that the Club is not responsible for debugging or analyzing any problems related to your personal computer, and it is not responsible for lost documents or damaged flash drives or CD’s.
Photographs and filming may only take place with the permission of a Club manager.
There is a 24-hour cancellation policy for all appointments, reservations and sessions. Appointments, reservations or sessions that have not been cancelled 24 hours or more in advance will be charged in full.
In order to maintain the safety and comfort of all members and their guests, we reserve the right to cancel the membership of anyone who has acted inappropriately or has not complied with the Club’s Guidelines or with the requests or directions of management. Possession of firearms and possession, sale, exchange, or use of any unlawful controlled substance while at the Club are strictly prohibited.
Memberships may be inactivated as of the first of the month for a minimum of nine months by giving written notice and payment of the dues and charges accrued through the last day of the current month. A minimal reinstatement fee will apply.
For your protection, we recommend an initial orientation with our staff to become familiar with the equipment. Contact the Fitness and Wellness Department at email@example.com or (312) 527-5800, extension 451 for more information. In addition, fitness supervisors are available to help you use the equipment in a safe and effective manner.
Please comply with the following guidelines when using the Cardiovascular Room:
We ask for your cooperation in honoring the following guidelines when using your cell phone:
In the interest of safety and enjoyment for everyone, parents are responsible for the appropriate behavior of their children. Children must have their membership card each time they enter the Club. An adult must accompany children under 13. Please view our Children’s Guidelines for more information.
The Coat Check is open daily from October through April. Non-perishable items can be checked for you or the person you designate. Strollers can be checked year round. When coat check is closed, an attendant at the Reception Desk can buzz you into Coat Check to drop off or pick up your stroller. The Club is not responsible for lost items or those left overnight.
We ask that all members and their guests wear proper attire:
Employees are chosen after a thorough interview process and reference check. While we do everything possible to choose the right person for each position, we cannot ensure perfection. Therefore, if at anytime you are disappointed with the level of service you have received, please speak to management regarding the problem, rather than addressing the employee directly. This will help us to provide the appropriate coaching, counseling and when necessary, progressive discipline. Positive comments, written or verbal, are shared with the staff and are very much appreciated by all.
Tipping is not expected in the checkroom or in any of the program or activity areas of the Club. However, it is anticipated that members will tip for services rendered in the restaurants and bars and for other special services.
Group exercise classes take place in our four exercise studios. Please comply with the following guidelines when using the studios:
Should an emergency arise, dial “555” on any Club phone and explain the nature of the emergency. The operator will immediately notify the appropriate person(s) to assist you. Many of our staff members are certified in CPR, the use of defibrillators and first aid, and they can be in the area within minutes. The operator will call “911” if necessary.
For your protection, we recommend an initial orientation with our staff to become familiar with the equipment. Contact the Fitness and Wellness Department at firstname.lastname@example.org or (312) 527-5800, extension 451. In addition, fitness supervisors are available to help you use the equipment in a safe and effective manner.
Please comply with the following guidelines when using the Free Weight and Selectorized Rooms:
Please comply with the following guidelines when using the Golf Center:
Please comply with the following guidelines when using the Gymnasium:
East Bank Club is committed to maintaining a work environment that is free from discrimination. In keeping with this commitment, we will not tolerate any type of harassment of Club employees by anyone, including any supervisor, co-worker, vendor, client, member or guest of the Club, or any third party.
Please comply with the following guidelines when using the Indoor Cycling Studio:
The Kinzie Room is a quiet area for reading and relaxing. It is located at the back end of the Grill. For more information about the Kinzie Room, click here. Meetings and cell phone use are prohibited.
For the safekeeping of your valuables, we encourage you to use the complimentary security lock boxes located in both locker rooms.
Please comply with the following rules in the locker rooms:
If you find a lost item, please bring it to the Member Services office. If you lose something, stop in the Member Services office to see if it has been turned in. Because so many items are similar, we cannot positively identify them over the telephone. If identification is attached to an item, we will do our best to contact the owner.
Valuable items such as jewelry, computers and phones are held for 30 days. Less valuable items such as racquets and shoes are held for two weeks. Non-valuable items are held for one week. After this period, items are donated to charity.
The Club is not responsible for lost items.
Please present your membership card each time you enter the Club, when registering guests, for validation of your parking ticket and when charging throughout the Club.
If you forget or lose your membership card, check-in through the Member Services office, where you can be issued a new card for a fee of $5.
Your membership card may not be given to or used by anyone other than the person to whom it was issued. Misrepresentation or misuse could result in the cancellation of your membership.
Parking is not allowed in the Club’s main driveway and entrance, at the corner of Kingsbury and Kinzie. This area is to be used only for entering the garage and picking up and dropping off passengers. For information about parking options at the Club, visit the Parking section of the website.
Personal training may only be conducted by East Bank Club trainers.
Please comply with the following guidelines when using the pools:
Please comply with the following guidelines when using the racquetball and squash courts:
Please comply with the following guidelines when using a sauna, steam room or whirlpool:
Smoking is not permitted in the Club.
It is prohibited to circulate any subscription list, place any advertisement or exhibit any article for sale in the Club. Announcements or posters may not be circulated or placed anywhere in the Club without the consent of management.
Please comply with the following guidelines when using the tennis courts:
The Club uses different towels for different purposes. Tan towels, which are resistant to discoloration from oils and lotions, are used on the Sun Deck and outdoor pools. Small white towels, for use when exercising, are available in the Cardiovascular Room, at the Track and in other workout areas. Large white towels are available at the indoor pools and in the locker rooms. Please use as many as you need, then deposit them in the appropriate containers.
Please comply with the following guidelines when using the Track: