East Bank Club

Club Info / Club Guidelines

Club Guidelines

Bicycles

Bicycle racks are located along the east side of the building. We recommend that you secure your tires and frame with a u-shaped Kryptonite lock. A camera is in place to help discourage thieves. The Club does not assume responsibility for damaged or stolen bicycles. Bicycles are not allowed in the Club unless they are being used in a Performance Training class.

Business Center and Lounge

The Business Center and Lounge is a quiet area for computer use, reading and relaxing. It is located at the back end of the Grill. For more information about the Business Center and Lounge, click here.

Please comply with the following guidelines when using the Business Center and Lounge:

Meetings, food, beverages and cell phone use are not permitted.
Please limit computer use on the Club’s computers to 30 minutes if others are waiting.
Do not install additional software onto the Club’s computers.

Please note that the Club is not responsible for debugging or analyzing any problems related to your personal computer, and it is not responsible for lost documents or damaged flash drives or CD’s.

Cameras

Photographs and filming may only take place with the permission of a Club manager.

Cancellation of Lessons, Appointments and Reservations for Events and Programs

There is a 24-hour cancellation policy for all appointments, reservations and sessions. Appointments, reservations or sessions that have not been cancelled 24 hours or more in advance will be charged in full.

Cancellation of Membership

In order to maintain the safety and comfort of all members and their guests, we reserve the right to cancel the membership of anyone who has acted inappropriately or has not complied with the Club’s Guidelines or with the requests or directions of management. Possession of firearms and possession, sale, exchange, or use of any unlawful controlled substance while at the Club are strictly prohibited.

Memberships may be inactivated as of the first of the month for a minimum of nine months by giving written notice and payment of the dues and charges accrued through the last day of the current month. A minimal reinstatement fee will apply.

Cardiovascular Room

For your protection, we recommend an initial orientation with our staff to become familiar with the equipment. Contact the Fitness and Wellness Department at fitnessprograms@eastbankclub.com or (312) 527-5800, extension 451 for more information. In addition, fitness supervisors are available to help you use the equipment in a safe and effective manner.

Please comply with the following guidelines when using the Cardiovascular Room:

When others are waiting, please limit your time on a single piece of equipment to 30 minutes.
Food is prohibited.
Please use a water bottle for any beverage.
A shirt and shoes are required.
Please wipe down equipment after each use.

Cell Phones

We ask for your cooperation in honoring the following guidelines when using your cell phone:

Turn the ringer volume down and answer on the first ring.
Limit your conversation to important use only.
Talk as quietly as you can, as if speaking to a person next to you.
Look around to see if your conversation may be disturbing others.
Do not use your cell phone in restricted areas or during activities when it could be disruptive to others. This includes when on the stairs, using a piece of equipment, in an exercise class, in the locker room TV lounge, in the Spa or in quiet areas.

Children

In the interest of safety and enjoyment for everyone, parents are responsible for the appropriate behavior of their children. Children must have their membership card each time they enter the Club. An adult must accompany children under 13. Please view our Children’s Guidelines for more information.

Coat Check

The Coat Check is open daily from October through April. Non-perishable items can be checked for you or the person you designate. Strollers can be checked year round. When coat check is closed, an attendant at the Reception Desk can buzz you into Coat Check to drop off or pick up your stroller. The Club is not responsible for lost items or those left overnight.

Dress Code

We ask that all members and their guests wear proper attire:

Cover-ups and appropriate shoes are to be worn, except in the stairway leading from the locker rooms to the fourth level pool.
For personal safety and health reasons, we suggest wearing shower shoes in the locker room.
Tank tops are to cover the entire chest
T-shirts and other clothing with offensive language may not be worn.
Blue jeans and blue jean cut-offs may not be worn in workout areas or on the racquet courts.
See-through apparel and torn clothing may not be worn.
Leotards may not be worn without tights.
Swim suits may only be worn at the pools and on the Sun Deck and should be conservatively appropriate to the character of the Club.
While casual attire is acceptable, workout clothing may not be worn at our restaurant, Maxwell’s at the Club. Workout clothing is permitted in the Grill. However, we ask that you towel dry before walking through or sitting down.

Employees

Employees are chosen after a thorough interview process and reference check. While we do everything possible to choose the right person for each position, we cannot ensure perfection. Therefore, if at anytime you are disappointed with the level of service you have received, please speak to management regarding the problem, rather than addressing the employee directly. This will help us to provide the appropriate coaching, counseling and when necessary, progressive discipline. Positive comments, written or verbal, are shared with the staff and are very much appreciated by all.

Tipping is not expected in the checkroom or in any of the program or activity areas of the Club. However, it is anticipated that members will tip for services rendered in the restaurants and bars and for other special services.

Exercise Studios

Group exercise classes take place in our four exercise studios. Please comply with the following guidelines when using the studios:

Athletic shoes are required in all classes.
Weights are only permitted in classes when designated in the class description. The Club provides weights for these classes.
Individual workouts, separate from the class workout, are not allowed during classes.
Food is prohibited in the exercise studios.
Please use a water bottle for any beverage.
Towels are allowed in the studios during classes, but for safety reasons we ask that you place them against the wall.
We ask that class participants arrive on time for class and remain in the class until it is over. If you must arrive late or leave early, please work out at the back of the studio, near the door.

First Aid/Medical Assistance

Should an emergency arise, dial “555” on any Club phone and explain the nature of the emergency. The operator will immediately notify the appropriate person(s) to assist you. Many of our staff members are certified in CPR, the use of defibrillators and first aid, and they can be in the area within minutes. The operator will call “911” if necessary.

Free Weight Room and Selectorized Room

For your protection, we recommend an initial orientation with our staff to become familiar with the equipment. Contact the Fitness and Wellness Department at fitnessprograms@eastbankclub.com or (312) 527-5800, extension 451. In addition, fitness supervisors are available to help you use the equipment in a safe and effective manner.

Please comply with the following guidelines when using the Free Weight and Selectorized Rooms:

When others are waiting, please limit your time on a single piece of equipment to one set.
If you are engaged in a high-intensity workout, please use a spotter.
Please do not drop weights or slam weight stacks down.
Please replace all weights on the racks when you are finished using them.
Please allow others to work-in with you.
Food is prohibited.
Please use a water bottle for any beverage.
A shirt and shoes are required.
Please wipe down equipment after each use.

Golf Center

Please comply with the following guidelines when using the Golf Center:

Use designated tee areas only and stay behind the white line.
Chipping into the putting green is not allowed.
There is a limit of one bucket of balls when others are waiting.
Food is prohibited.
Please use a water bottle for any beverage.

Gymnasium

Please comply with the following guidelines when using the Gymnasium:

Hanging on the rim is not allowed.
Shoes that may scuff the court surface are prohibited.
A shirt and shoes must be worn at all times.
Please return all balls to the ball rack after use.
Food is prohibited.
Please use a water bottle for any beverage.
Please sign in with the Gymnasium Supervisor if you wish to play in an Open Play game.

Harassment Policy

East Bank Club is committed to maintaining a work environment that is free from discrimination. In keeping with this commitment, we will not tolerate any type of harassment of Club employees by anyone, including any supervisor, co-worker, vendor, client, member or guest of the Club, or any third party.

Indoor Cycling Studio

Please comply with the following guidelines when using the Indoor Cycling Studio:

In consideration of other members, we ask that you do not save bikes.
Indoor Cycling is a high intensity workout that is not recommended for those with heart conditions or women who are pregnant. Please consult your physician before beginning any exercise program.
If you are new to Indoor Cycling, please arrive 10 minutes before the class starts and inform the instructor that you are a first-time participant.
Out of consideration for other class participants, we do not admit those who arrive five minutes past the starting time.
We ask that you participate in the entire class. If it is absolutely necessary to leave before the end of the class, please use a bike at the rear of the studio.
To make everyone’s ride more enjoyable, we ask that you refrain from excess talking during class.
Food is prohibited.
A towel and water bottle are highly recommended. Cups are not permitted in class.

Kinzie Room

The Kinzie Room is a quiet area for reading and relaxing. It is located at the back end of the Grill. For more information about the Kinzie Room, click here. Meetings and cell phone use are prohibited.

Locker Rooms

For the safekeeping of your valuables, we encourage you to use the complimentary security lock boxes located in both locker rooms.

Please comply with the following rules in the locker rooms:

Daily change lockers may be used only when you are in the Club.
Swimsuits and workout clothes may not be hung on the exterior of a locker.
Food and beverages are not permitted in the locker rooms.
Hair products for bleaching or dying may not be used.

Lost and Found

If you find a lost item, please bring it to the Member Services office. If you lose something, stop in the Member Services office to see if it has been turned in. Because so many items are similar, we cannot positively identify them over the telephone. If identification is attached to an item, we will do our best to contact the owner.

Valuable items such as jewelry, computers and phones are held for 30 days. Less valuable items such as racquets and shoes are held for two weeks. Non-valuable items are held for one week. After this period, items are donated to charity.

The Club is not responsible for lost items.

Membership Card

Please present your membership card each time you enter the Club, when registering guests, for validation of your parking ticket and when charging throughout the Club.

If you forget or lose your membership card, check-in through the Member Services office, where you can be issued a new card for a fee of $5.

Your membership card may not be given to or used by anyone other than the person to whom it was issued. Misrepresentation or misuse could result in the cancellation of your membership.

Parking

Parking is not allowed in the Club’s main driveway and entrance, at the corner of Kingsbury and Kinzie. This area is to be used only for entering the garage and picking up and dropping off passengers. For information about parking options at the Club, visit the Parking section of the website.

Personal Training

Personal training may only be conducted by East Bank Club trainers.

Pools

Please comply with the following guidelines when using the pools:

The First Level Pool is for lap swimming and classes only.
Please limit your workout to 30 minutes when others are waiting.
In accordance with Illinois State Law, please shower before entering the pool.
Please wear cover-ups and shoes when coming to and from the pool.
Bathing caps are required for those with long hair.
The following is not permitted:
Running
Diving
Street shoes
Food and gum
Glass containers

Racquetball and Squash Courts

Please comply with the following guidelines when using the racquetball and squash courts:

Please wear eye guards at all times.
Do not wear black-soled shoes.
Always knock before entering a racquetball or squash court.
Food is prohibited.
Please use a water bottle for any beverage.

Sauna, Steam Room and Whirlpool Guidelines

Please comply with the following guidelines when using a sauna, steam room or whirlpool:

Older adults, pregnant women, those using prescription medications, and those suffering from heart disease, diabetes or high blood pressure should consult a physician before using the sauna, steam room or whirlpool.
Anyone who has been drinking alcohol or using drugs may not use the sauna, steam room or whirlpool.
The steam rooms, saunas and locker room whirlpools may not be used alone.
Do not spend more than 10 minutes in the sauna, steam room or whirlpool in one session.
Clothing and other items may not be worn in or left in the sauna to dry.
Shaving is not allowed in the steam room.

Smoking

Smoking is not permitted in the Club.

Solicitation

It is prohibited to circulate any subscription list, place any advertisement or exhibit any article for sale in the Club. Announcements or posters may not be circulated or placed anywhere in the Club without the consent of management.

Tennis Courts

Please comply with the following guidelines when using the tennis courts:

Check in at the Reservation Desk before using a tennis court.
Do not hit the tennis curtains.
Food is prohibited.
Please use a water bottle for any beverage.

Towels

The Club uses different towels for different purposes. Tan towels, which are resistant to discoloration from oils and lotions, are used on the Sun Deck and outdoor pools. Blue-striped towels, for use when exercising, are available in the Cardiovascular Room, at the Track and in other workout areas. Large white towels are available at the indoor pools and in the locker rooms. Please use as many as you need, then deposit them in the appropriate containers.

Track

Please comply with the following guidelines when using the Track:

Follow the signs indicating the direction to run on the Track. (The direction changes daily.)
Slower runners and walkers should keep to the inside of the track in single file.
When passing another runner, please state that you are passing on the right or left.
A shirt and shoes are required when using the Track.
Please do not spit on the track or in the water fountain.
When it is necessary to walk against the flow of traffic, please stay close to the outside wall and yield to runners.
Food is not allowed on the Track.
Cell phones are not permitted on the Track or stretch area.

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East Bank Club